Maintenance management for facilities teams

Every repair leaves a record.

Seven ties every request, work order, inspection and part to the room and the equipment it’s about. So when someone asks what happened, you can show them.

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The Seven mark: a glass numeral seven.
A phone showing work order WO-1042 in Seven: "Inspection step failed: Amp draw within nameplate RLA", completed, assigned to the technician, with the hold it was under and the equipment it belongs to.
  • Scan a label to report a problem. No account, no app.
  • Put a job on hold with a reason. The due date stays put.
  • Tap any count to see the work orders behind it.

01  The site

It starts with where things are.

Site, building, floor, room. The way your team already finds things.

Call it a wing, a line or a suite. Seven uses your word.

A white model of a site: three buildings on a ground plane with a drive and a few trees, the main building outlined in blue.
Sample organization

02  The floors

Floors you can actually read.

Upload your floor plans. Outline the rooms. Pin the equipment where it sits.

Three floor slabs of a white building model, separated vertically; the second floor is lifted higher and has its room plan drawn on it, with one room outlined in blue.Floor 2Floor 1Floor 3
Sample organization

03  The request

Report it where you see it.

Put a label on the unit. Whoever notices the problem scans it and says what’s wrong. The request already knows which room and which unit.

Open the floor plan and every room shows the most urgent thing open in it.

The second-floor plan as a white model with the product’s markers on it: squares for work orders, a circle for a report in Room 204, a triangle for maintenance due at the west stair; two of them red for overdue.2012022032042052062072082092102112123 work orders1 reported problem1 maintenance due2 overdue
The public “Report a problem” form on a phone for Unit ventilator, Room 204: What is wrong, Anything else, How to reach you, and a Send it button. No account is asked for.
Sample organization

04  The unit

A rooftop unit isn’t one thing.

Every compressor, fan motor and economizer keeps its own service history. So you can see which one keeps failing.

Filters aren’t equipment. They’re a quarterly task and a part in the storeroom.

An exploded technical drawing of rooftop unit RTU-04 as a white model: panels moved aside, two compressors, a supply fan motor, two condenser fan motors and an economizer actuator separated and labeled by code and name; the filters labeled as a quarterly task and a part; Compressor 1 outlined in blue.RTU-04-C1Compressor 1RTU-04-C2Compressor 2RTU-04-SFSupply fan motorRTU-04-CF1Condenser fan motor 1RTU-04-CF2Condenser fan motor 2RTU-04-ECEconomizer actuatorFiltersQuarterly task · Part from Main Storeroom
Sample organization

05  The work

A step fails. The work order is already open.

Nobody has to remember to write it up.

Waiting on a part? Put it on hold with the reason. The due date stays where it was.

The part, the hours, the photos and what actually failed go on the work order as it happens. Not in somebody’s notebook.

An exploded technical drawing of rooftop unit RTU-04 as a white model: panels moved aside, two compressors, a supply fan motor, two condenser fan motors and an economizer actuator separated and labeled by code and name; the filters labeled as a quarterly task and a part; Compressor 1 outlined in blue.RTU-04-C1RTU-04-C2Compressor 2RTU-04-SFSupply fan motorRTU-04-CF1Condenser fan motor 1RTU-04-CF2Condenser fan motor 2RTU-04-ECEconomizer actuatorFiltersQuarterly task · Part from Main Storeroom

Attached to RTU-04-C1 · Compressor 1

  1. Quarterly compressor inspection — “Amp draw within nameplate RLA” failed

    Technician · Inspection v1

  2. WO-1042 opened automatically for Compressor 1

    Automatic · WO-1042

  3. Assigned to a technician

    Manager · WO-1042

  4. On hold — Waiting on a part. Due date unchanged.

    Technician · WO-1042

  5. Contactor received into Main Storeroom

    Manager · CTR-3P-40-24

  6. Contactor issued to WO-1042

    Technician · WO-1042

  7. Photo attached

    Technician · WO-1042

  8. 2.5 hours logged

    Technician · WO-1042

  9. Completed — Worn out · Compressor 1 at 18,420 run hours

    Technician · WO-1042

One job. Nine things happened. All of them are on the work order.

It finished late, and the work order says so.

Sample organization

06  The history

The job ends. The record doesn’t.

Put the unit back together and its history stays with it: every hold, every part, every hour.

Nothing gets quietly deleted. The next person to open RTU-04 starts with everything the last one knew.

Rooftop unit RTU-04 reassembled as a white model on its curb, with a small tag attached to Compressor 1 reading 9 events, WO-1042.9 events · WO-1042The second-floor plan after the job: the remaining open work, the report in Room 204, the maintenance due at the west stair, and a note that one item could not be placed.2012022032042052062072082092102112123 work orders1 reported problem1 maintenance due1 item isn’t on the drawing yet
Sample organization

07  The numbers

Don’t trust a number you can’t open.

Tap any count in a report and you get the work orders behind it.

If a number is missing information, Seven says what’s missing instead of showing a zero.

3work orders completed· September · Sample organizationSee the work orders
  1. WO-1042Inspection step failed: Amp draw within nameplate RLACompressor 1 · RoofWaiting on a part11 Sep 2026
  2. WO-1040Kitchen exhaust fan EF-K1 bearing noiseKitchen exhaust fan EF-K1 · KitchenWaiting on a contractor9 Sep 2026
  3. WO-1038Unit ventilator not heating, Room 211Unit ventilator, Room 211Can’t get in3 Sep 2026

All three finished late. Seven marks each one “Missed target.”

One of them is the compressor job you just watched, late because it waited on a part. The other two waited on access and on a contractor.

The Seven work-order list opened from a chart: “From a chart: Completed in range”, 3 work orders — WO-1042, WO-1040 and WO-1038 — each High priority and Completed.Sample organization
Sample organization

What each person sees

  • The public “Report a problem” form on a phone for “Unit ventilator, Room 204 — Room 204” at Harbor Street School (sample), filled in: What is wrong — “Room 204 is too warm”; Anything else — “It’s been warm since first period. The unit is running but the room won’t cool down.”; How to reach you (optional); Send it.Sample organization

    Requester

    Reports it from where they’re standing, and gets told it went through.

  • My work on a phone: “Yours 2” listing WO-1039 and WO-1043, and “Scheduled in the building 3”: a monthly extinguisher check 20 days late and the RTU-04 filter replacement due in days.Sample organization

    Technician

    Sees what’s theirs, what’s on hold and what’s due, plus everything that’s been done to that unit.

  • The Seven dashboard “Needs a human”: Waiting on a part (WO-1041, 7 days), Nobody is carrying it (WO-1044, WO-1045), Past its date (WO-1039), then counts of open work.Sample organization

    Manager

    Sees what’s stuck and why: unassigned, past due, waiting on a part.

  • The work-order list opened from a chart, showing the three work orders completed in September: WO-1042, WO-1040 and WO-1038.Sample organization

    Director

    Gets numbers they can check, down to the work order.

Sample organization

The next person shouldn’t have to start over.

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